Starting online returns is easy  

• Please contact us by email and share your wishes about what item(-s) should be returned or switched.
• Once your request is approved, you will get email update notifications with shipping guidelines.

What items are returnable? (eligible for returns) 

• 14-day return policy, which means you have 14 days after receiving your item to request a return. 
•  In unused and resell-able items, or defective items. 
•  In the original packaging with all the tags intact. 
• After your request has been accepted, you have 7 business days to ship with a traceable service and provide us with the tracking number. We suggest using a service with signature confirmation. 
  

Exceptions / non-returnable items

• Underwear
• Swimwear
• Sunglasses
• Shoe Care Products
• Gift Cards
  
• Items marked as non-returnable on the product page under the "Return & Refund" tab

Merchandise bought during promotions can only be returned for exchange or store credit.

Please get in touch if you have questions or concerns about your specific item. 

Damage, loss, or theft issues  

• If the purchased product is faulty, reach out to us within 7 days of the delivery date. 
• If the purchased product is lost or theft, Please collect evidence and contact us immediately. In case of a loss, reimbursement will be issued after the claim settlement and applicable refund will be issued upon payment from the insurance company to us. 

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, we allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replacement item will be shipped to you. 

How soon will I get my refund?  

• After your return has been processed, you will receive a refund notice from us and it will take an additional 3-5 business days for the refund to be returned to your original payment method. The refund to the store credit is immediate.